Terms and Conditions:
The Website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to MUZA HOSPITALITY is true and accurate.
MUZA HOSPITALITY reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
MUZA HOSPITALITY will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
MUZA HOSPITALITY reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to firstname.lastname@example.org. On receiving such report, MUZA HOSPITALITY reserves the right to investigate and/or take such action as the Company may deem appropriate.
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through MUZA HOSPITALITY. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
The services are provided on an “as is” and “as available” basis. MUZA HOSPITALITY may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. MUZA HOSPITALITY expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from MUZA HOSPITALITY or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes MUZA HOSPITALITY’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
While registering on the Website, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify MUZA HOSPITALITY immediately in writing of any unauthorized use of their password or account or any other breach of security. MUZA HOSPITALITY will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else’s account at any time.
User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end.
MUZA HOSPITALITY keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., MUZA HOSPITALITY may at times verify certain information of its Users like their credit score, as and when required.
MUZA HOSPITALITY adopts the best industry standard to secure the information as provided by the User. However, MUZA HOSPITALITY cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
The data of the User as available with MUZA HOSPITALITY may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
Fees and Payment:
In addition to the cost of booking as charged by the Service Providers, MUZA HOSPITALITY reserves the right to charge certain fees in the nature of convenience fees or service fees. MUZA HOSPITALITY further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, MUZA HOSPITALITY shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to MUZA HOSPITALITY. In cases where the short charge is claimed prior to the utilization of the booking, MUZA HOSPITALITY will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by MUZA HOSPITALITY on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, MUZA HOSPITALITY will process the refund of the booking amount paid by the User and intimate the User about the same. MUZA HOSPITALITY is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and MUZA HOSPITALITY as the case may be.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
The User agrees and understands that all payments shall only be made to bank accounts of MUZA HOSPITALITY. MUZA HOSPITALITY or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of MUZA HOSPITALITY. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by MUZA HOSPITALITY or to any personal account of any person, MUZA HOSPITALITY shall not be held liable for the same. User shall not hold any right to recover from MUZA HOSPITALITY any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of MUZA HOSPITALITY. The User shall immediately inform MUZA HOSPITALITY if such details are demanded by any of its agents’ employees or representatives. MUZA HOSPITALITY shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through MUZA HOSPITALITY are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
Covid 19 Terms & Conditions:
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
exhibiting any symptoms associated with COVID 19.
refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
suffering of any ailment making the User vulnerable to the virus
posing a threat to the health and safety of others
In such cases MUZA HOSPITALITY will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by MUZA HOSPITALITY to the User subject to receipt of the same from the end service provider.
User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel.
The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, MUZA HOSPITALITY will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider.
User understands that the Central Government, State Governments and various other bodies, may mandate downloading of Arogya Setu App or submitting a self- declaration form prior to entering a transit point like airport, railway station etc. or at the time of checking-in for a flight, into a hotel etc. Accordingly, the User must ensure downloading of Arogya Setu App on their smartphones or provide any other alternate such as self-declaration when demanded.
User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format.